Privacy Policy

At Chouhan Bros, we value the trust you place in us and are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of your personal data. It also explains how you can manage, update, or delete your information, as well as the measures we take to safeguard it.

1. Information We Collect

When you visit, register, or make a purchase on our website, we may collect the following information:

Personal Details: Your name, email address, phone number, and shipping/billing address.
Contact Preferences: Your subscription preferences for newsletters, promotions, and updates.
Other Information: Any additional details you voluntarily provide through forms, surveys, or direct communication with us.

You may visit our website anonymously without providing personal information.

2. How We Use Your Information

We use the information collected for the following purposes:

To process and deliver your orders.
To personalize your shopping experience.
To improve our website, products, and customer service based on your feedback.
To communicate important updates, order confirmations, and promotional offers (only if you have opted in).
To comply with legal obligations and prevent fraudulent transactions.

Your personal information will never be sold, exchanged, or transferred to any third party without your consent, except when necessary to:

Deliver purchased products or services.
Collaborate with trusted third-party service providers (e.g., logistics partners, payment processors) who maintain strict confidentiality agreements.

3. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, track usage patterns, and store certain preferences for faster navigation. Cookies help us:

Recognize repeat visitors.
Tailor content and offers to your interests.
Measure the effectiveness of marketing campaigns.

You can disable cookies via your browser settings, but this may limit certain functionalities of our website.

4. Security Measures

We take reasonable administrative, technical, and physical measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

We do not collect or store any financial details, such as credit card or bank account numbers, directly on our servers.
Payment transactions are processed through secure, PCI-compliant payment gateways.

5. Email & Marketing Communication

If you subscribe to our mailing list, you may receive periodic emails regarding new products, special offers, or other updates. You can unsubscribe at any time using the link provided in the email.
Marketing campaigns may contain tracking technologies to analyze user engagement and improve future communications.

6. Social Media Engagement

Our engagement through social media platforms is subject to the terms, conditions, and privacy policies of each platform. We advise users to carefully review these before interacting with us on such platforms.

7. Your Rights

You have the right to:

Access, update, or correct your personal information.
Request deletion of your personal data.
Withdraw consent for marketing communications.

To exercise these rights, please contact us at: Chouhanbrosofficial@gmail.com

8. Consent & Updates

By using our website, you consent to our Privacy Policy. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the revised date.

9. Disclaimer

Color Variations: Product colors displayed on our website may slightly differ from the actual product due to variations in device display settings, photography lighting, or material dye batches. Such variations are natural and not considered defects.
Material Variations: Leather, fabric, and handcrafted embellishments may exhibit minor differences in texture, shape, or color due to their natural and artisanal nature. These variations enhance the uniqueness of each piece.
Handcrafted Nature: As our products are handcrafted, slight differences between individual items are expected and should be appreciated as part of their uniqueness.

10. Shipping Policy

1. Domestic Shipping (India)

We offer free delivery across India.
Orders are usually processed within 1–2 working days after payment confirmation.
Standard delivery time is 10–12 working days, depending on your location.
Shipments are handled by reputed logistics partners to ensure safe and timely delivery.

2. International Shipping

International shipping is available to selected countries.
Charges and delivery timelines vary based on the destination.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

3. Delivery Exceptions

If our logistics partners are unable to deliver to your address due to unavoidable circumstances, we will contact you to arrange an alternative delivery option.
Delays may occur during peak seasons, public holidays, or due to unforeseen events (e.g., natural disasters, strikes).

4. Tracking Your Order

Once your order is shipped, you will receive an email with tracking details to monitor its progress.

5. Contact for Shipping Queries

For any shipping-related assistance, email us at Chouhanbrosofficial@gmail.com with your order number for prompt support.